Our discreet sex toy shipping is simple: your order arrives in a plain brown box with no logos, the shipping label has no product names on it, and your card statement shows a neutral company name rather than ours. Orders ship from US warehouses, usually within 1 to 2 business days.
Hitting the checkout button for the first time can bring a small wave of worry. What will the box look like on the porch? Will a roommate or a neighbor see it? What shows up on the credit card you share? Those are fair questions, and you should not have to guess at the answers.
The box
Your order comes in a plain brown box. There are no logos on it and nothing that hints at what is inside. It looks like any other online order, the same as a box of printer ink or a pair of shoes.
That matters most in the situations people worry about. A neighbor holding a package for you, a partner or roommate bringing it in from the step, a building mailroom sorting a stack of deliveries: none of them will see anything that stands out.
The shipping label
The label carries what the carrier needs to get the box to you. It does not list product names. Nobody handling the package, from the warehouse to your door, can tell what you ordered from reading it.
Discreet billing on your statement
Privacy does not stop at the doorstep. If you share a bank account or a card with a partner, or use a budgeting app that shows every purchase, you probably want to know how this one will look.
Your statement shows a neutral company name. It never shows the store name. The charge sits among your other online purchases without drawing attention to itself.
How fast discreet sex toy shipping is
Orders ship from US warehouses, usually within 1 to 2 business days of being placed. Delivery time after that depends on where you live. Business days are weekdays, so an order placed late on a Friday will usually go out early the following week. If you are planning around a date, an anniversary, or a trip, order a few days early to give yourself room.
Our shipping and returns page has the current details, and the FAQ answers the questions we hear most often.
If something is not right
Returns on intimate products work differently from returns on a sweater, and it helps to know the rules before you open anything.
- Unopened, sealed items can be returned within 30 days.
- Opened intimate products cannot be returned, for hygiene reasons. That protects you too: nothing you receive has been used by someone else.
- If an item arrives defective, we replace it. Let us know as soon as you notice the problem.
So if you are unsure about a size or a style, keep it sealed until you have decided. Our guide on how to read a sex toy label can help you check materials and dimensions before you break the seal.
After it arrives
Once the box is inside and you have opened it in private, the outer box can go out with the recycling like any other delivery. The next privacy question is where the toy lives. A breathable pouch in a drawer works for most people, and a small lockbox helps if you share your space. Our post on discreet storage that keeps toys clean covers the options.
Before first use, wash any new toy with warm water and mild soap, or a toy cleaner, and let it dry fully. Then you are set.
If this is your first purchase and you are still choosing, our strokers, cock rings, and pumps and our couples toys are good places to start. Every one is made from non-porous, body-safe materials, and every one ships the same plain way.