A normal sex toy return policy accepts unopened, sealed items for a limited time and does not accept opened ones, because an intimate product that has left its packaging can't be safely resold to someone else. Defective products are the exception: if a toy arrives broken or stops working because of a fault, a good retailer replaces it.
If you're used to sending back shoes that don't fit, adult toys can feel strict at first. The rules exist to protect you, and once you know them you can spot a sketchy store quickly.
Why opened toys can't be returned
These products go on and in the most sensitive parts of the body. Once a toy is out of its sealed packaging, the next customer has no way of knowing where it has been, how it was handled, or whether it was cleaned properly. Even a toy made from a non-porous material that cleans well at home is not something a store should put back on the shelf.
So the industry norm, and our policy, is simple: once an intimate product has been opened, it can't be returned for hygiene reasons. That applies even if you only took it out to look at it. Nobody checking a returned box can tell the difference.
Our sex toy return policy
At Beyond Delights, unopened, sealed items can be returned within 30 days. If you ordered the wrong size, the wrong color, or just changed your mind before breaking the seal, that's covered. Opened intimate products can't be returned. Defective items are replaced.
That's the whole policy. You'll find it on our shipping and returns page, alongside how your order is packed and billed. If you want to know what arrives at your door before you order, our post on what to expect on your first order walks through it.
A practical tip: if you're unsure about size or intensity, read the product details and ask us before you open the box. Once the seal is broken, the decision is made.
What counts as a defective vibrator (and what doesn't)
A defect is a fault in the product itself. Examples include a vibrator that won't power on after a full charge, a charging port or contacts that don't connect, a motor that cuts out, or a seam that splits during normal use. Those are replaced.
A toy that works as designed but isn't to your taste is not a defect. Neither is damage from misuse, such as submerging a toy that isn't rated waterproof.
Before you report a problem with one of our vibrators or any other rechargeable toy, run through a quick check:
- Charge it fully with the cable it came with, and give it the full time the manual recommends.
- Look for a travel lock. Many toys ship locked and need a specific button combination to wake up.
- Wipe the charging contacts clean and dry, then try again.
If it still won't work, get in touch with us, tell us what's happening, and we'll sort out a replacement.
A note on adult toy warranty terms
Warranties on adult toys come from two places: the retailer's own defect policy and, sometimes, a separate manufacturer warranty. Manufacturer terms vary a lot between brands and between products from the same brand, so check the packaging or the product page rather than assuming. When in doubt, contact the store first. We'd rather hear about a fault from you than have you chase a manufacturer on your own.
Red flags when returning adult toys
Be wary of a store that promises to take back used toys for a full refund if you don't like the feel. It sounds generous, but it raises an obvious question: what happens to those returned toys? A store that accepts opened intimate products has to do something with them, and you can't verify what that is.
Other warning signs are easier to spot:
- No written return policy at all, or one that's hard to find before checkout.
- Vague material descriptions like "body-safe" with no material named, or "jelly" and "skin-like" materials sold as if they were the same as silicone.
- Products with no brand, no model name and no instructions.
Materials matter here because a porous toy can't be fully cleaned, even by its first owner. If you want the background, our guide to porous vs. non-porous materials explains why we only sell silicone, ABS plastic, borosilicate glass and stainless steel.
For your next order: read the product details carefully, ask questions before you open anything, and keep the box sealed until you're sure. If something arrives faulty, tell us and we'll replace it.