Questions, answered plainly
If yours is not here, email support@beyonddelights.com. A person replies, usually the same business day.
Privacy and packaging
What does the package look like?
A plain brown box or padded mailer with a shipping label. No logo, no product name, no hint of what is inside. The return address is a neutral company name.
What shows up on my card statement?
A neutral company name, not Beyond Delights and not a product name. The exact descriptor is listed on your order confirmation so you can recognize the charge.
Do you share or sell customer information?
No. We use your information to process and ship your order and to answer support questions. See the privacy policy for the full list of what we collect and why.
Shipping
How fast do orders ship?
Most orders leave a US warehouse within 1 to 2 business days. Transit is usually 2 to 5 business days depending on where you are. Tracking is emailed as soon as the label is created.
Do you ship outside the United States?
Not at the moment. We are working on it and will update this answer when it changes.
Can I ship to a PO box or a pickup location?
Yes. USPS delivers to PO boxes, and you can also route a package to a carrier pickup point at checkout if one is available in your area.
Returns and warranty
What is the return policy?
Unopened items in their original sealed packaging can be returned within 30 days for a refund. For hygiene reasons, opened intimate products cannot be returned or exchanged.
My toy stopped working. What now?
Email support with your order number and a short description. Most products carry a 1 year manufacturer warranty against defects, and we handle the replacement for you so you do not have to chase the brand.
Products and safety
Are your products body-safe?
Yes. We only stock non-porous materials: platinum silicone, ABS plastic, borosilicate glass, and stainless steel. We do not sell jelly, rubber, or TPR toys.
Which lube should I use?
Water-based lube is safe with everything. Avoid silicone lube on silicone toys. The lube guide in the Learn section covers the rest.
How do I clean a toy?
Warm water and mild soap or a toy cleaner right after use, then dry fully before storing. Non-motorized silicone, glass, and steel can also be boiled for a few minutes.