Shipping & returns
How orders ship, what the package looks like, and what can be returned.
Processing and delivery
Orders ship from US warehouses, usually within 1 to 2 business days. Transit inside the continental United States usually takes 2 to 5 business days. You receive a tracking link by email as soon as the label is created.
We currently ship only to addresses in the United States, including PO boxes and carrier pickup points.
Packaging
Plain brown box, no logos, no product names on the label. The return address is a neutral company name. Nothing on the outside of the box identifies the contents or the store.
Billing
Your statement shows a neutral company name, never the store name. The exact descriptor appears on your order confirmation so you can match the charge.
Returns
Unopened, sealed items can be returned within 30 days. Opened intimate products cannot be returned for hygiene reasons; defective items are replaced.
To start a return, email support@beyonddelights.com with your order number. We reply with a prepaid label within one business day. Refunds go back to the original payment method within 5 to 10 business days of the item arriving at our warehouse.
Defective items and warranty
Most products carry a 1 year manufacturer warranty against defects. If a product stops working, email us with your order number and a short description of the problem. We arrange the replacement directly; you do not need to contact the manufacturer.
Damage from misuse, incompatible lubricant (for example, silicone lube on a silicone toy), or normal wear is not covered.
Wrong or missing items
Tell us within 14 days of delivery and we send the correct item at no charge.